Cancel and Return Policy

Cancellation can be done in 48 hours.

If your Juvixbuy purchase does not meet your expectations or if you change your mind, you may return unaltered and unworn product(s) within 48 hours  from the date of delivery for a full refund or exchange.

Go to and use your order details to log in. Select the products that you wish to return, and indicate whether you want a refund or an exchange. You can choose whether you would like to schedule a (free) carrier pick-up service, or drop the product(s) off yourself at one of our stores or a drop-off point. When shipping your returns back, you can use the prepaid return label that was included in the original shipment.

If you take your returns to one of our stores, our staff will process your refund or exchange.


After we have correctly received your goods, we will refund the amount of the returned goods to the payment method used to place your original order within 5-7 business days. Exchanges will be re-shipped within 1-2 business days after we have received your return.

Feel free to contact Juvixbuy Customer Service for any questions concerning your return, refund or exchange.